Dell Support Redefines “Poor Support” with “Service Tags”

Until today, I have never dealt with Dell support. After some searching, I’ve discovered I’m not alone in the problem I discovered. ((Dell support for the service-tag-impaired)) – ((contacting Dell support w/o service tag is impossible!))

Of course, I found those links after I spent a ton of time on dell.com and on the phone with them. I scoured dell.com to find a way to submit a support ticket. All roads lead to inputting a “Service Tag ((Dell Service Tags)).” Do you want to chat with Dell support online? Enter a service tag. Do you want to send Dell support an email? Enter a service tag. Do you want to contact Dell about difficulties you have using the support site? Enter a service tag. Do you want to register a product to your Dell account so you can get warranty information on it? Enter a service tag. This one is the best – in the process of helping you find your service tag, you must enter a service tag.

You get the idea.

It became painfully clear that I was going to get nowhere online without a service tag. I quadruple checked I didn’t have one. And as quan.org points out, Dell Displays do NOT come with a service tag.

Continue reading

Parallels vs. VMware Fusion vs. Apple Boot Camp: Round 1

For Mac OS X users, there are several choices when it comes to running Windows on an Intel-based Macintosh. The three top contenders are Parallels, VMware Fusion and Apple’s Boot Camp.

This article is the first of many benchmarking the latest versions of each solution.

Several months ago, MacTech published an article benchmarking the three. The tests run surprised me. The majority of tests run, were not only for situations I haven’t used a virtualization solution for, but were also not applicable for the majority of people I’ve talked to. I’ve set out to do more real-world tests.

Continue reading

Choosing truth over freedom: “I mean, a man has to stand for something”

Last Sunday the CBS show 60 Minutes ran a story about Texas inmates being released after DNA tests ((CBSNews.com: DNA Helps Free Inmate After 27 Years)). One of the stories was quite amazing. A gentleman by the name of James Woodard spent 27 years in prison before a DNA test proved he was not guilty.

That’s not the amazing part. What truly makes Mr. Woodard stand out as a man of integrity, is the fact that he chose not to lie to the parole board even though doing so would have had him released much sooner. Here’s some of the story:

When he went in, Woodard had just turned 28; he is 55 years old now.
Continue reading