Until today, I have never dealt with Dell support. After some searching, I’ve discovered I’m not alone in the problem I discovered.¹ –²

Of course, I found those links after I spent a ton of time on dell.com and on the phone with them. I scoured dell.com to find a way to submit a support ticket. All roads lead to inputting a “Service Tag³.” Do you want to chat with Dell support online? Enter a service tag. Do you want to send Dell support an email? Enter a service tag. Do you want to contact Dell about difficulties you have using the support site? Enter a service tag. Do you want to register a product to your Dell account so you can get warranty information on it? Enter a service tag. This one is the best – in the process of helping you find your service tag, you must enter a service tag.

You get the idea.

It became painfully clear that I was going to get nowhere online without a service tag. I quadruple checked I didn’t have one. And as quan.org points out, Dell Displays do NOT come with a service tag.

Read the rest of this entry »

1. Dell support for the service-tag-impaired [↩]
2. contacting Dell support w/o service tag is impossible! [↩]
3. Dell Service Tags [↩]